crocethop.fr

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Shipping & Returns
* The information needed for shipping is your full name, address and telephone number. Please be informed that we can not send your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.

* Please ensure you enter the correct shipping address and contact number.

* Please allow 7-9 days for delivery of your item.

* We will send you your tracking number in 36-48 hours after receiving your payment.

* Tracking number to verify in:

EMS website: http://www.chronopost.fr/transport-express/livraison-colis,vous can do the application online chronopost.fr or your Customer Service at 0825801801 only for contract customers.

DHL website: http://www.dhl.fr/fr.html or http://www.dhl.com/en.html
For any kind of request for delivery in Air Express, our Customer Service is at your disposal Monday to Friday from 8:00 to 21:30, and on Saturday from 8:30 to 1:30 p.m. (Booking a courier, information about our products and services, information customs, specific issues, urgent requests ...).



shipping method

Normally we use EMS as shipping method. But for some counties, we will use DHL as shipping m?¦thode.Tous products have graduite delivery.

Monitoring Methods

After your order is shipped, we offer EMS or DHL tracking no. and website for you.
There are two methods to get above information from us,

<1> Visit our website and re-login to check the update status.

<2> Check your e-mail, to send us updated the status of your e-mail address.

Note: (If you can not check it immediately with the tracking no, please take more patience to wait for a while).

Non-delivery or wrong

* We are not responsible for reshipment if you provided us an incorrect or incomplete address.

* If you're refused to sign the order, we will charged 30% as handle fees if the package has been restored after several times unsuccessfully delivery (due to your absence or you provided an address incorrect or incomplete delivery of us), we will need 30% delivery costs.

* For customers who do not receive your package within 20 business days.

Please contact your local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other certificate