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Shipping method

Normally, we use DHL and EMS as shipping method. But for some counties, we will use EMS as shipping.Tous products have graduite delivery.

Monitoring methods

After your order is shipped, we will offer EMS or DHL tracking no. and website to you. 
There are two methods to get above information from us, 

<1> Visit our website and re-login to check the update status. 

<2> Check your e-mail to us send update status to your e-mail. 

Note: (If you can not check it immediately with the tracking no, please take more patience to wait a while).

Non-delivery or wrong

* We are not responsible for reshipment if you provided us with an incorrect address or incomplete. 

* If you're refused to sign the order, we will charged 30% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to you are absent or you provided a delivery address incorrect or incomplete us), we will need 30% shipping. 

* For customers who do not receive your parcel within 20 working days. 

Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Return& Refund

1. Products with quality problem in 7 days (from the date products were received) can be returned and refund.

2. Customer needs to send the products back to the designated returning address which will be provided to you by email. A full refund will be arranged after receiving the returned package.

3. Color aberration is existed due to the color effect by the PC monitor and lighting condition. The quality problem is not included with color aberration.

4. Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.

5. For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape-measure to measure out the problem. Customer shall submit the photographs to seniorbag.ru and we may have the designated personnel to take the dispute and a reply will be offered within 24 hours.

6. By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.

7. We don't take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.

8. We don't accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.

9. We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.

10. In case of your not satisfied about the product received from us, please contact our customer service as soon as possible.

For maintain your own interests, we don't accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.