3)
I showed a potential distribution partner (thestreet.com) those pages and
worked out a deal where they would help me get traffic AND they would place
ads in exchange for 50% ownership.
They
had a billion pageviews a year so I said, ��YES!!�� (Actually, not quite
true. I said, I was thinking 3% ownership for them and Tom said, ��No,
50%�� and then I said, ��YES!!��)
4)
I paid the Indian firm to finish the site. This cost $2000. Then I came up
with more ideas for the site and more ideas and more ideas and although we
did a soft launch at version 1.0, we did a hard launch at version 5.0 about
five months later.
5)
I got my friends to use the site. First I created over 700 fake users and
manually entered in probably over 10,000 pieces of data onto the site just
to make it useful right away.
Don��t
be afraid to do things manually to get things going on your site. Even with
user-generated content it��s ok if you are the first 1000 users if you
expect a million users to benefit from it.
Every
successful business, even Google, Facebook, Twitter, started with a
combination of manual improvements and friends of the founders using the
site.
�C
I got my friends to write reviews of the site on their popular blogs. I
wrote articles that would link back to the useful content on the site. I
guest blogged on many different websites. This is how you get users back to
your site.
Everyone
asks me, ��how do I get users to my site��. The above is the answer.
It��s the only answer.
Don��t
forget: when you start a website, it��s not yet
a trusted site. So you have to bring people from a trusted site to your site
to build up the trust in your site.
This
is true for any site: financial sites, bird-watching sites, weight loss
sites, sports sites, whatever.
�C
I created three areas of community on the site: a way for people to message
and have ��friends.�� A user-generated forum system, and a Q&A system.
The Q&A system in particular generated 40% of the traffic the day after
it launched.
�C
I had ads on every page at this point. A million users a month. And no
employees. So we were profitable. We were making about $100,000 a month with
zero employees in just four months.
Being
too afraid to build this into a big business, I sold the site almost
instantly.
I
could��ve used other examples. I could��ve used the debit card business I
started. The delivery service I started. The mental health hospital I was
involved in.
The
billion revenues business I��m on the board of directors of and the many
other businesses I��ve advised and consulted with and invested in.
But
the lessons are all the same.
Lessons
Learned
Get
down on your hands and knees and scrub:
Even
when something is scalable, don��t be afraid to get down on your hands and
knees and be the first part of that scaling.
Don��t
expect anonymous users to do all your initial hard work. Don��t expect
computers to do all your initial hard work.
YOU
do all your initial hard work.
Free
content on the front page:
I
had so much free content available it obscured the design. Everyone cares
too much about design. Value is 10x more important than design.
Outsource
incremental stages:
First
we designed pages, then after we knew we were going to get big distribution,
we made the rest of the site.
Then,
based on user feedback and more ideas, we designed four more versions before
an official launch. The site changed drastically from version 1.0 to version
5.0.
Diversify
your distribution:
Although
there was one primary source of distribution (thestreet.com) where I was
getting traffic from, I also worked out deals to get traffic from AOL.
Yahoo, Forbes, Reuters, and basic advertising.
Here��s
how to not worry about competition:
I
had competition but they were doing the ��build it and they will come��
technique. 95% of businesses forget that it��s important to be the first
heavy users of your product.
A
restaurant is a great example of this. The initial success of a pizza
restaurant doesn��t depend just on how good the pizza is, but how many of
your friends and their friends come in the door to buy it. Don��t be afraid
to call everyone in your rolodex to come on over and try the pizza.
[RELATED: Life
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Actually,
this is not quite true either. When I first realized I had competition, I
cried. I actually called the developers in India and told them it was all
over. They had to cheer me up.
One
thing I learned ultimately, was that the biggest asset the business had was
the passion my partner and I had for it.
That
passion was much higher than the passion of our competitors so we ended up
creating and implementing the best ideas. End of competition.
I
didn��t know anyone:
I
cold-called Yahoo, AOL, and Forbes to get on their radar.
In
fact, I had a ��negative network��. The first guy I called at Yahoo said
he knew me. ��Oh yeah?�� I said because I had no idea who he was.
He
said, ��yeah, I invested in your wireless Internet business and lost my
investment.��
You
would think that would have hurt my chances. Yahoo became one of my biggest
sources of distribution after that call. That guy became my biggest advocate
within Yahoo.
The
key is to anticipate what they might want, show them how it will cost them
nothing but they will get huge benefit from it, and then just simply do it.
Make
it as easy as possible for the other side to say ��yes�� before you ask
them.
If
you want someone to say ��yes��, show them exactly what ��yes�� looks
like and show them that it is already made.
Combine
interests:
I
had been 20 years already in the technology business (since I was in
college). And I had been in the financial industry for about seven years
then.
So
I combined interests and made the best financial website. Nobody else was as
well-placed in this intersection as I was.
Make
the business you would use:
I
wanted a site with no news, but tons of interesting ideas, perspectives,
ideas, and community.
Investing
based on news is the fastest way to poverty but it is very common in the
hedge fund business for professional investors to call each other and
exchange ideas. Hedge fund managers are on the phone all day with each
other.
I
made it very simple for everyone, and not just hedge fund managers, to do
that online.
ABD:
Always
be dealmaking. Even though I had a 50% distribution partner right from the
beginning I was constantly meeting with companies and people to see what
extra deals I could make.
I
would come up with ideas about the value I could deliver them and then I
would offer up that value. Maybe they needed a white label version of my
site.
Maybe
they needed content from my site. Maybe they needed their blog to be
distributed on my site, maybe they wanted their newsletter sold on my site.
I
did any deal I could do. Until finally I sold the site. But that wasn��t
even the final deal. I stuck with it and the site continued to grow.
Nothing
is a straight line:
There
were constant cases where the code was bad on the site and the site would
crash if it had too many users at the same time. Every other week I thought
I was going to have a heart attack because the site kept crashing.
And
some companies were very slow to do deals with me. Some companies outright
rejected me (Google). You can��t be bitter or burn bridges. There may come
another day, another company, or all the people at Google might move to
other places where you do business with.
The
key here is to always stay in touch and provide monthly updates showing how
you are improving things. Always be willing to help people no matter what.
How
do you know when to give up?
Every
step of the way I was willing to give up if I didn��t see some form of
traction. Sometimes that meant more users.
[RELATED: 10
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Sometimes
that meant more profits. Sometimes that meant more technology that I really
liked and ideas implemented that people wrote great reviews about.
Build
community by hand:
I
traveled around the country holding meetups with the most active users so I
could see with my own eyes how the site was helping people.
It
was exciting to me. As long as I had that excitement, I knew something was
working.
The
people who showed up at those meetups became almost like ambassadors for the
site. They were so active they used the site more than me. Nothing beats
face to face meeting to build your ambassadors.
Why
did I go myself to most of these meetups?
There��s
a saying in Argentina, ��When the CEO is looking, the cow grows fatter��.
A business builds fastest when the CEO is looking at it.
There��s
a thousand details that the CEO sees. There��s 100 details that the COO
sees. There��s 10 details that the regular employee sees. And details slip
through the cracks when there is nobody.
At
the same time I had also started a dating site (or four) and none of them
got traction even though the sites were beautiful and I had smoked my own
crack and thought the businesses were great. But no users equals no
traction.
Perseverance
is like a fire that needs oxygen.
Love
is the oxygen for perseverance. You can love it. Users can love it. Partners
can love it. Investors can love it. There are a lot of sources of love.
Businesses and humans need love to live.
Ultimately,
you create value for people and that��s how you build the love.
Business
is just the delivery mechanism of that love.
Then
love + perseverance = abundance.
I
sold that business for $10 million and then two years later I was dead broke
because once again I forgot all about love. I squandered the love. I forgot
my small successes and made them into a big failure.